Help

Frequently Asked Questions

Everything you need to know about TicTaps. Can’t find what you’re looking for? Our team is one message away.

General

Is there a free trial available?

Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free 30-minute onboarding call to get you up and running.

Can I change my plan later?

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

What is your cancellation policy?

We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.

Can other info be added to an invoice?

At the moment, the only way to add additional information to invoices is to add the information to the workspace’s name.

How do I change my account email?

You can change the email address associated with your account by going to account settings from your profile dropdown.

How does support work?

We’re here to help! Reach out to us via email at support@tictaps.com or through our in-app chat for quick assistance.

Do you provide tutorials?

We offer comprehensive video tutorials and documentation. You can find them in the Help Center within the app.

Pricing & billing

How does billing work?

Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.

Games

What types of games are available?

TicTaps offers a variety of party games including trivia, drawing games, word games, and interactive challenges. New games are added regularly!

Can I create custom games?

Yes! Premium users can create custom trivia questions and personalized game content for their parties.

How many players can join a game?

Games support 2–50 players depending on the game type. Most party games work best with 4–12 players.

Technical

What devices are supported?

TicTaps works on any device with a web browser — smartphones, tablets, laptops, and desktop computers. No app download required!

Do I need a strong internet connection?

A basic internet connection is sufficient. TicTaps is optimized to work well even on slower connections.

Privacy & security

Is my data secure?

Absolutely. We use industry-standard encryption and never share your personal data. View our Privacy Policy for full details.